Library FAQ's

 

 How can I get a library card?

Any resident of California can obtain a Riverside County Library System card. Cards can be obtained at any of the thirty-two libraries or two bookmobiles in the Riverside County Library System.

 

To get a card, you will need to show either a valid California Drivers License with a current address, or two forms of identification, one showing who you are and the other indicating your current mailing address in California. Parents or legal guardians must sign for children’s cards. Non-residents of California can obtain a library card for a $10 annual fee.*Note that parents or legal guardians must sign for children’s cards.

 

 What is my PIN?

Your PIN (Personal Identification Number) is the last four digits of your telephone number unless you have asked for it to be changed to some other number.  You will need your PIN to access your library account information online and to place holds on items in the catalog.  If using the last four digits of your telephone number as your PIN does not work, please call any branch of the Riverside County Library System for assistance.

 

 How do I place a hold on an item?

  1. You can place a hold on most items in the library system so that when that
    item is returned, it will be sent to the library of your choice to pick up.
    Follow these easy steps to place a hold on an item and have it sent for you:
  2. From the Library’s home page , select “Catalog” from the links across the top of our home page.
  3. Search for the item you are looking for by author, title, subject or keyword (keyword is the default).
  4. If the item is owned by the library system, the next page will either have a single item or a list of items displayed. If it is a single item, you will see a “Place Hold” link in the separate column on the left-hand of the screen. Do you see that column on the left? If Yes, skip to Step 5 below; if No, then continue to Step 4.
  5. From the list of items, scan down the list to see if the one you are looking for is there. When you have found it, click on the “Place Hold” link. Continue to Step 6.
  6. Click on the “Place Hold” link, and when the Login page appears, enter your library card number without any spaces between the numbers (this number appears just below the barcode on your library card), and your PIN (this is usually the last four digits of your telephone number). After you have entered your library card number and PIN, click on the LOGIN button.
  7. When the Submit Hold screen appears, choose your pickup library from the drop-down menu and then click on the SUBMIT button.
  8. The next screen will tell you if the hold has been successfully placed. You will receive notification either via e-mail, mail, or phone when the item is available to pick up at the library you specified.
  9. If your hold attempt was not successful, there could be several reasons why–the item you tried to request could not be requested (a reference book, for instance), you may have the maximum number of holds on your card, or your library card may have expired. Please contact your local library for further assistance.

NOTE: If the screen tells you that the hold was not successfully placed, there could be several reasons, including that the item cannot be held, or that your card is blocked for some reason. If you have any questions, call any branch library for assistance.

 

 How much are the fines for overdue items?

Adult items: (books, recordings, paperbacks, magazines, pamphlets): $0.25 a day per item, $5.00 maximum. per item.  Children’s items: (books, recordings, paperbacks, magazines, pamphlets): $0.10 a day per item, $3.00 maximum per item. Videos and DVDs (adults and children’s): $0.25 a day per item, $5.00 maximum per item.

 

 How long are books loaned out?

Most items check out for 2 weeks and may be renewed up to four times, in person, by phone, or online as long as no one has reserved the item.  All DVDs and Videos are not renewable. Please have your library card available to renew.